Question 1

Why is the Cloud important for small business?

Accepted Answer

Cloud-based apps can keep your offices connected to the communications systems you use between employees, clients, customer service, and suppliers. Many companies are making and developing mobile solutions to not only serve their teams but to sell to their customers, too.

Question 2

How do Cloud services help businesses scale and grow?

Accepted Answer

Cloud computing provides scalability through additional storage space, computing power, and virtual resources whenever and wherever your business needs them. Because you only pay for the resources you actually need, you can scale up or scale down quickly, easily, and cost-effectively.

Question 3

What are the benefits of outsourcing cloud services?

Accepted Answer

Outsourcing cloud services to a provider like Amnet can deliver cost savings, expertise, flexibility, disaster recovery, improved security, and increased productivity. Businesses can reduce expenses by avoiding hardware and software costs, gain access to expert IT management, scale resources as needed, secure their data with disaster recovery solutions, enhance cybersecurity protections, and streamline operations with advanced tools and automation.

Support Type	Hours of Coverage	Response Time
Business Hours Support	Normal Business Hours	2 Hours
After Hours Support	Outside Normal Business Hours	2 Hours (between 7 am and 9 pm)

Schedule A – Service Level Agreement

A. Hours of Coverage and Response Times

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