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How Managed IT Services Maximize Your Operations Efficiency

Oct 26, 2016

For many businesses, having an in-house IT staff “gets them by,” but little do they realize the awesome benefits inherent in having a managed services provider (MSP) augment their IT wheelhouse. Or, they know what an MSP can do for them, but won’t shell out the very reasonable expense for one. Either way, SMBs and larger organizations who opt out of having managed IT services deal with their IT in an ongoing way are definitely missing out on the advantages of having an MSP handle the ins and outs of their computer networking infrastructure. In fact, according to one authority on the subject, Tom Flesch, CEO of Gordon Flesch, “Using an MSP to augment your in-house IT staff can be a great way to increase the efficiency of your business operations.” Let’s examine the various ways managed IT services can maximize your operational efficiency.

  1. MSPs allow an “up-shift” in strategic tasking. Many SMBs and organizations opt to bring in an MSP to augment their in-house team, having them focus on specific business technology functions designed for more ongoing monitoring and maintenance types of tasks. Taking the “constancy” load off of the in-house team allows them to switch their strategizing to focus more, or split the workload, and, for instance, tackle things like cloud migration and new technology rollouts, while the MSP focuses on site and server monitoring. Scaling the various IT tasks to optimally suit the respective teams helps maximize overall IT productivity and performance.
  2. Exploiting the MSP’s wealth of IT expertise optimizes tasking as well. Because of specific workload and department priorities, your in-house IT department head becomes less well-suited to being able to tackle certain aspects of IT that need an eye for more immediate identification and resolution. For example, your “IT guy” is tending more and more to spend his days on numerous tedious tasks involving the IT infrastructure, but hasn’t been able to address IT security in weeks. Having an outsourced IT team, or vCIO (a.k.a. managed services provider) get right in there and solve your IT security issues while your in-house crew takes care of prioritized tasks will act as a one-two punch, carrying much weight in the areas of IT security and maintenance at the same time. The MSP can then go around and optimize many areas of your networking infrastructure one by one.
  3. MSPs bring continuity of care. Most often, MSPs will have a 24/7 Help Desk or support platform that brings a level of continuous, responsive maintenance that can fill the cracks wherever your in-house IT department is absent. It also means that if it’s 3 a.m. on Christmas Eve and your server goes down, one of their highly-skilled representatives will be on the case, remedying the issue. The MSP business model in general will create such “continuity of care” in your business operations
  4. MSPs augment and enhance your current IT strategies. Using an MSP in the most advantageous way possible will complement your in-house CIO or IT department. These advantages include the assumption by the MSP of such “tedious” tasks as server monitoring and network analysis, freeing up your in-house IT crew to focus on proactive performance strategies and optimization related to business operations per se.

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