Amnet is actively seeking a highly skilled help desk support professional. We are looking for an individual who is a problem-solver, has a proven track record of working within a team environment to successfully address challenging network computing issues, and has the drive and determination to help us support our client base.

This Position Will Entail:

  • Troubleshooting network, equipment, and service-related problems with remote control technologies
  • Analyzing remote monitoring reports to identify capacity and performance issues and remediate them
  • Accurate documentation of all activities conducted
  • The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services
  • The ability to learn quickly and adapt to changing requirements

Other requirements will include participating in ongoing training and attainment of manufacturer certifications, developing and maintaining relationships with user and vendor contacts, and providing management with regular status updates on any issues.

Minimum Skills Required:

  • Minimum four years NOC/tier three helpdesk experience
  • MCSE/MCTS/MCITP preferred
  • Excellent knowledge of our supported software and technologies
  • Passion for teamwork, continuing education, problem-solving, and exceptional customer service
  • Must be well spoken, outgoing, organized, and detailed-orientated
  • Experience with HP, Dell, Cisco and SonicWALL technologies A+
  • Experience with ConnectWise PSA A+

Please submit a resume, cover letter, and salary history at {mail} or get in touch with Amnet at (800) 343-9019 to further discuss the position.

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