Career Opening: Help Desk Technician

Jan 5, 2016

Amnet is currently seeking a highly skilled helpdesk support professional with the drive and determination to help us support our client base. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging network computing issues.

This Position Entails:

  • Troubleshooting network, equipment, and service-related problems with remote control technologies
  • Analyzing remote monitoring reports to identify capacity and performance issues and remediate them
  • Accurate documentation of all activities conducted
  • The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services
  • The ability to learn quickly and adapt to changing requirements

Other requirements include participating in ongoing training and attainment of manufacturer certifications, developing and maintaining relationships with user and vendor contacts, and providing regular status updates on issues to management

Minimum Skills Required:

  • Minimum four years NOC/tier three helpdesk experience
  • MCSE/MCTS/MCITP preferred
  • Excellent knowledge of our supported software and technologies
  • Passion for teamwork, continuing education, problem-solving, and exceptional customer service
  • Must be well spoken, outgoing, organized, and detailed-orientated
  • Experience with HP, Dell, Cisco and SonicWALL technologies a plus
  • Experience with ConnectWise PSA a plus

Please submit a resume, cover letter, and salary history at {email} or get in touch with {company} at {phone} to further discuss the position.

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