Service Agreements
Whether you opt to use us for on-call issue resolution, or you chose to take the preferred, proactive approach to your computer network support with a maintenance contract, our Service Level Agreement (SLA) clearly defines what kind of service you can expect us to deliver. Amnet's SLA breaks down and explains issue Severity Levels and expected Response Times.
Support Options:
On Call Support (Open Rate) - offers work done per hour with no maintenance contract.
Maintenance Contract - offers several monthly hour plan levels. The hourly rate discount increases with the level of service. The term of the contract is one year, with the option to increase or decrease committed monthly hours at the end of a quarter. Minimum hourly commitment is 2 hours/month.
Through our flexible maintenance contract, we are able to provide reduced rates and priority response. Taking a proactive approach to network support through regular maintenance visits has almost eliminated the need for "emergency calls." This minimizes network downtime, ultimately making your business more productive and profitable.
On-site support is a one hour minimum then billed in 15 minute increments. Remote Support is billed in 15 minute increments.