Why We Are Better
The 7 Most Critical Reasons for Amnet to Manage Your Network
1. We GUARANTEE 2-hour response time to network emergencies.
When your computer network goes down in the middle of a busy work day, you need it fixed immediately so your employees aren’t sitting around taking a $10,000 coffee break waiting for their computers to come back online. We also offer remote monitoring 24 hours a day 7 days a week to prevent problems before they interfere with your business.
2. We are big enough to handle any computer network job, and small enough to still provide you the individual attention you deserve.
Whether it’s building a new network from the ground up or helping you figure out why you’re getting an error message when you open a document, you can count on us to help. As a client, you will have a dedicated team of senior engineers and an account representative to ensure you get the highest level of support. You can also count on me, the owner, to touch base with you periodically to make sure you are getting the best solutions and highest level of service possible.
3. Our “geeks” have personality.
They won’t try to keep you in the dark or dazzle you with acronyms. We’ll answer every question you have in plain English and make sure you understand what options you have available so you can make decisions based on your priorities and budget – not just because we say so.
4. Our engineers are seasoned, qualified, professionals with years of real world experience.
Our engineers also maintain vendor certifications in Microsoft, A+, Network+ and Novell. We require ALL of our staff to complete ongoing training to ensure we are up-to-date on the latest technologies and solutions. You won’t find a better qualified team of professionals anywhere.
5. We are a Microsoft Gold Certified Partner.
Microsoft Gold Certified Partners are the top level of Microsoft Partners and have access to a set of resources and the support they need to help businesses like yours. Gold Certified Partners are required to enroll in one or more Microsoft Competency, which indicates they are advanced specialists in their IT field. Gold Certified Partners can access an array of Microsoft Support Services to assist with your business' technology solution.
6. We schedule system upgrades and fixes after normal business hours to save you thousands of dollars in lost productivity.
System upgrades, fixes, and installations can bring down your computer network for several hours. For your convenience, we’ll schedule our engineers to perform this work after hours so there is minimal interruption to your normal business activities.
7. We document your Network to enhance efficiency.
Once we have established a baseline for your computer network; thorough documentation will be done so that problem solving will be more efficient. If your regular support engineer at Amnet is unavailable, another Amnet engineer will be able to step in, and in a minimal amount of time be familiar enough with your computer network to support you in a crisis. This documentation includes a logical design of your computer network, important technical support numbers and specific information on everything attached to the network to include computers, servers, firewall, switches and network printers.